We regret to announce that the “Yuki Kajiura LIVE featuring Sword Art Online” concert on January 14, 2017 at the Dolby Theatre is cancelled due to visa issues. Ms. Kajiura, the artists, and everyone involved in the show were looking forward to performing for the U.S. fans which makes it particularly difficult and disappointing for us to make this announcement. We sincerely apologize for any inconvenience caused by these unforeseen and uncontrollable circumstances.

All tickets purchased online or over the phone will be refunded at point of purchase. Fees will be automatically refunded to the credit card used at the time of your purchase. Your refund should be in your account within 10 business days after this announcement.

All ticketholders will receive the collectible event pamphlet and exclusive Sword Art Online the Movie -Ordinal Scale- pouch. Details on how to claim these items are outlined below.

For more information, please contact Ticketmaster at: http://dolbytheatre.com/events/details/yuki_kajiura/
Or please call: 800-653-8000

Ticketholders:

UPDATE 2/2

Thank you for your claim submissions. If you did not receive a confirmation email in reply to your claim, please resend your claim to contact@aniplexusa.com We will begin sending out gifts during the week of 2/6 and continue accepting claims until 2/28. Thank you for your understanding.

To claim your collectible event pamphlet and exclusive Sword Art Online the Movie –Ordinal Scale– pouch, please follow these steps:

- Write an email to contact@aniplexusa.com with the subject line “Yuki Kajiura Claim”
(Make sure to use the same email address that you used to purchase the ticket.)
- Attach a screenshot of your confirmation email that clearly shows the number of tickets, ticket type and your email address
- Write your name and current mailing address

VIP ticketholders will receive an additional gift, so please make sure your ticket type is clearly visible in your screenshot. If you purchased multiple tickets, you will receive gifts for each ticket. Gifts will be sent out by the end of January.

We appreciate your patience and apologize for the inconvenience. Thank you.

*Please be advised that these gift items are only available through the online claim process and will not be available at the Dolby Theatre.